Contact Us

Need an answer? Feel free to get in touch below.

Get in touch

Have a look at our FAQs here. Can’t find the answer you’re looking for? Reach out to our customer service team.

Like many businesses we are currently experiencing staff shortages, due to a number of team members having to self-isolate as a precaution. With severe staff shortage in our Customer Service team, we have had to temporarily turn our phone lines off.

A number of the team will be working from home and will be dealing with email enquiries. Please could you email your query to us at hello@thewave.com and note the nature of it in the subject line, including the date of your booking if relevant – for example ‘Booking change for 15 July due to Covid’. This means we can prioritise your queries and try and get to the urgent / time sensitive ones more quickly.

You can find more information here.

The Wave

Washingpool Farm
Easter Compton
Bristol
BS35 5RE
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Customer Service

0333 016 4133
stay@thewave.com